Job Description:

Job Summary

We are looking for a proactive and customer-focused Customer Support Coordinator with experience in the printing industry. The candidate will be responsible for coordinating with customers, handling inquiries and complaints, following up on orders, and ensuring smooth communication between customers and internal departments.

Key Responsibilities

• Handle customer inquiries, complaints, and service requests professionally.

• Coordinate with production, sales, quality, and dispatch teams to ensure timely order execution and delivery.

• Follow up on customer orders, production schedules, and delivery timelines.

• Provide regular updates to customers regarding order status and resolve queries promptly.

• Maintain customer records, order details, and correspondence.

• Coordinate with the quality team to address printing-related complaints and quality issues.

• Ensure customer requirements and specifications are communicated accurately to the production team.

• Monitor pending orders and follow up with relevant departments to avoid delays.

• Handle customer concerns effectively while maintaining high customer satisfaction.

• Manage multiple tasks and deadlines efficiently in a fast-paced work environment.

• Prepare reports on customer feedback, complaints, and order status.

Required Qualifications & Skills

• Minimum 3–5 years of experience in customer support or coordination within the printing industry.

• Knowledge of printing and packaging processes will be an advantage.

• Excellent communication and interpersonal skills.

• Strong coordination, follow-up, and problem-solving abilities.

• Ability to handle work pressure and manage multiple priorities.

• Good organisational skills and attention to detail.

• Proficiency in MS Office and email communication.

• Ability to work independently and coordinate effectively with different departments.

Salary & Benefits

• Salary: AED 3,000 per month.

• Additional benefits as per company policy and UAE labour regulations.

Candidates with relevant printing industry experience and strong coordination skills are encouraged to apply.